Return and Refund policy
We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.
Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Refunds and Replacements
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Orders can be placed 24 hours and 7 days a week via www.swachhorganicfarms.com. For security purposes we do not accept order information via email.
Cancellation policy or change of order
Any change in order including cancellations must be communicated to us before 10 pm IST the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness
All products shipped from our Store are shipped from our warehouse.
Please freeze the Dairy products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of order.